Repair Terms and Conditions

IMPORTANT: WHEN LACORE SOLUTIONS LLC, AS DESCRIBED IN SECTION 9 BELOW, COVERS SERVICE UNDER WARRANTY, THE TERMS OF THE WARRANTY WILL GOVERN SERVICE. PLEASE READ THESE REPAIR TERMS AND CONDITIONS CAREFULLY IF PE DOES NOT COVER SERVICE (NON-COVERED SERVICE).

  1. Service. LACORE SOLUTIONS LLC will service your LACORE SOLUTIONS LLC product as described to you for the estimated charges stated (unless such charges are revised with your prior oral or written consent). As part of the service LACORE SOLUTIONS LLC may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In servicing your product, LACORE SOLUTIONS LLC may use new, used or refurbished parts or products. LACORE SOLUTIONS LLC will retain the replaced part or product that is exchanged under service as its property, and the replacement part or product will become your property. Replaced parts and products are generally repairable and are exchanged or repaired by LACORE SOLUTIONS LLC for value. If applicable law requires LACORE SOLUTIONS LLC to return a replaced item to you, you agree to pay LACORE SOLUTIONS LLC the additional cost of the replacement item.
  2. Service Options. LACORE SOLUTIONS LLC may facilitate service through one or more of the following options:
    1. Direct mail-in service. If LACORE SOLUTIONS LLC determines that your product is eligible for mail-in service, LACORE SOLUTIONS LLC customer service personnel will assign a return merchandise authorization number (RMA) and direct you to ship the product, insured, to our repair facility. Once service is complete, the LACORE SOLUTIONS LLC repair service location will return the repaired product or provide a replacement product to you. LACORE SOLUTIONS LLC will inform you of all applicable charges as per the LACORE SOLUTIONS LLC warranty prior to issuing the RMA.
    2. Do-It-Yourself Parts service allows you to service your own product. If Do-It-Yourself Parts service is available in the circumstances, LACORE SOLUTIONS LLC will ship you a replacement part accompanied by instructions on installation and any requirements for the return of the replaced part. If you fail to return the replaced part as instructed, you will be charged a non-return fee as agreed by you at the time you authorized service. When LACORE SOLUTIONS LLC does not require the return of the replaced part, LACORE SOLUTIONS LLC will ship you a replacement part accompanied by instructions on installation and any requirements for the disposal of the replaced part. LACORE SOLUTIONS LLC is not responsible for any labor costs relating to Do-It-Yourself Parts service.

      LACORE SOLUTIONS LLC reserves the right to change at any time the method by which LACORE SOLUTIONS LLC may provide service to you.
  3. Service Exclusions and Diagnostic Fee. LACORE SOLUTIONS LLC may charge you a diagnostic fee including shipping charges, of no more than twenty-nine ($29.95) dollars and ninety-five cents US, (“Diagnostic Fee”), plus applicable tax, if LACORE SOLUTIONS LLC inspects your product and determines based on the inspection that the product does not require service. If LACORE SOLUTIONS LLC determines, while inspecting your product, that service is needed due to the failure of parts that are not supplied by LACORE SOLUTIONS LLC, LACORE SOLUTIONS LLC may return the product to you without servicing it, and may charge you the Diagnostic Fee plus applicable sales tax. If service requires additional labor or parts that were not specified in the estimated charges, LACORE SOLUTIONS LLC will ask for your approval of a revised estimate. If you do not agree that LACORE SOLUTIONS LLC may revise the estimated charges, LACORE SOLUTIONS LLC will return your product and may charge you the Diagnostic Fee plus applicable sales tax. LACORE SOLUTIONS LLC  reserves the right to refuse service on products that have serial numbers altered, defaced or removed or that are damaged due to accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than LACORE SOLUTIONS LLC  or an LACORE SOLUTIONS LLC  Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes. In such event, LACORE SOLUTIONS LLC may return the product to you without servicing it, and may charge you the Diagnostic Fee, plus applicable tax.
  4. Payment. Unless your service is covered by LACORE SOLUTIONS LLC’s warranty, you will pay the estimated charges stated when you authorized service. Your payment is due prior to beginning service to repair the damaged product. The estimated charges include all parts, labor, and shipping required for service, plus applicable tax.
  5. Abandoned Product. Unless you provide alternative instructions, LACORE SOLUTIONS LLC will ship your repaired or replacement product to the mailing address you furnished when you authorized service. If your product is returned to LACORE SOLUTIONS LLC because delivery could not be completed at the address given, LACORE SOLUTIONS LLC will attempt to contact you for an alternative mailing address. If you do not provide an address at which LACORE SOLUTIONS LLC or its agent may deliver your product within sixty (60) days after the original delivery attempt, LACORE SOLUTIONS LLC will notify you that it considers your product to be abandoned. LACORE SOLUTIONS LLC will send notice to the mailing address you furnished when you authorized service. In the event that your product is abandoned, LACORE SOLUTIONS LLC may dispose of your product in accordance with applicable provisions of law, and, specifically, may sell your product at a private or public sale to pay for any outstanding service performed. LACORE SOLUTIONS LLC reserves its statutory and any other lawful liens for unpaid charges.
  6. Warranty. In servicing your product, LACORE SOLUTIONS LLC warrants (1) that service will be performed in a workmanlike manner and (2) that all parts or products used in the service will be free from defects in materials and workmanship for the remainder of the original warranty period. This warranty is an express limited warranty. If non-conforming service is provided or a defect arises in a replacement part or product during the warranty period, at its option, LACORE SOLUTIONS LLC will (1) repair the part or product, using new, used or refurbished replacement parts, or (2) replace the part or product with a new, used or refurbished equivalent part or product, or (3) refund the sums paid to LACORE SOLUTIONS LLC for the service.

    THIS WARRANTY AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICE AND PARTS OR PRODUCTS PROVIDED. LACORE SOLUTIONS LLC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO SUCH ITEMS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF LACORE SOLUTIONS LLC CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY.

    Some states, provinces and jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so these limitations or exclusions may not apply to you. The express limited warranty gives you specific legal rights, and you may also have other rights that vary by state, province or jurisdiction. FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THESE TERMS AND CONDITIONS ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
  7. Limitation of Liability. IF ANY PRODUCT SHOULD BE DAMAGED OR LOST WHILE IN LACORE SOLUTIONS LLC’S CUSTODY, LACORE SOLUTIONS  LLC’S LIABILITY WILL BE LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE AFFECTED PRODUCT. OTHERWISE LACORE SOLUTIONS LLC’S ENTIRE LIABILITY TO YOU FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER WITH RESPECT TO THE SERVICE OF YOUR PRODUCT, WHETHER DUE TO LACORE SOLUTIONS LLC’S NEGLIGENCE OR TO ANY OTHER REASON, IS LIMITED TO THE AMOUNTS THAT YOU PAY LACORE SOLUTIONS LLC FOR SUCH SERVICE. LACORE SOLUTIONS LLC HAS NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, SUCH AS LOST PROFITS OR REVENUE. LACORE SOLUTIONS LLC HAS NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. YOUR ONLY REMEDY UNDER THE REPAIR TERMS AND CONDITIONS IS TO SEEK RECOVERY OF DAMAGES AGAINST LACORE SOLUTIONS LLC IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID PE FOR THE SERVICE.
  8. Availability of Service. Service under these Repair Terms and Conditions is offered and valid only to residents located in the fifty states of the United States of America, the District of Columbia and Canada. Service under these Repair Terms and Conditions is not available where prohibited by law and is offered in the United States of America by LACORE SOLUTIONS LLC.
  9. Data Protection. You agree and understand that it is necessary for LACORE SOLUTIONS LLC to collect, process and use your data in order to perform the service obligations under these Repair Terms and Conditions. LACORE SOLUTIONS LLC will protect your information in accordance with PE Privacy Policy.
  10. Governing Law. Without regard to its conflict of law provisions, the laws of the state of Michigan govern these Repair Terms and Conditions for residents of the United States of America and the laws of the province of Ontario govern these Repair Terms and Conditions for residents of Canada.
  11. Conflict of Terms; Services in English. In the event of a conflict between different translations of these terms, the English translation will prevail. Certain support services and related documents may be available in English only.
Complete Agreement; Severability; Force Majeure. These terms and conditions govern LACORE SOLUTIONS LLC’s service obligation. No other oral or written terms or conditions apply, including ones in any purchase order that you provide to LACORE SOLUTIONS LLC. LACORE SOLUTIONS LLC does not authorize any variance or modification of these Repair Terms and Conditions. If any provision of these Repair Terms and Conditions is held to be illegal or unenforceable, that provision will be deemed to have never been part of the Repair Terms and Conditions, and the remaining terms and conditions will continue to be enforceable. LACORE SOLUTIONS LLC is not responsible for any failures or delays in performing Service that are due to events outside LACORE SOLUTIONS LLC’S reasonable control.